Best ways to fix cleaning issues with your customers
Most commercial cleaner’s time is spent on the actual cleaning of offices and facilities, and that is a good thing. However, many cleaning companies could probably spend a little more time reaching out to their customers to get ahead of problems versus only reacting.
Trust is earned through consistent communication
If you only talk to your customers when they have an issue or a problem then they likely do not trust you very much. But if you reach out a few times a month to get honest feedback you will have much more trust and credibility when an issue does come up.
Be approachable and quick to respond
The best way to earn trust is when an issue comes up. This may feel like a scary and negative conversation, but if you use it to respond quickly with a helpful mindset you just made an unpleasant conversation more enjoyable.
Try to see it from the customer’s point of view
They probably don’t want to complain about a cleaning issue, so if they don’t feel safe reaching out to you then they will probably just find another cleaner. But, if you create helpful communication they will tell you when something is going on instead of just firing you. All customers would rather work with someone who is easy to talk to.