Do you have great customer service?

When people are choosing a new office cleaning company the most common questions people ask are about insurance and price.  These are important factors to consider, but…

The most important factor is customer service

You might be working with this company for years, and you don’t want to repeat yourself every week on the same issue.  You don’t want to have a cleaning issue and never hear back when you try calling to talk about it.

Commination and attitude are everything

When you are trying to resolve a cleaning issue and your cleaners get defensive and argue that it is not their fault, you’re probably not having a good time.  But when you call and a sympathetic and helpful person apologizes for the issue before promising to fix it, and then they do FIX IT right away you are probably much happier with your cleaners.

It’s not IF but WHEN you have cleaning issues

The best cleaners with the best intentions will still miss something or make a mistake.  They are human, but the way a great cleaning company operates is in their response.  They will take the issue and fix it with polite and professional communication. 

Great janitorial customer service is in the way people respond and communicate

Similar Posts

Read more stories from our ambassadors, our partners, and the causes they support!

View all Posts
What we’ve learned about how to start cleaning a 100,000 square foot school

What we’ve learned about how to start cleaning a 100,000 square foot school

When starting to clean a new building or facility in the commercial cleaning industry usually the first few weeks are... View Article

View Post
100+ years of experience

100+ years of experience

View Post
5 best ways to find new customers

5 best ways to find new customers

View Post
We help com. grow

We help com. grow

View Post