Do your cleaners have excellent customer service?

We know finding a new commercial cleaning company sucks.  If you are looking for a new commercial cleaning company then you’re probably unhappy with your current cleaning company, and chances are the company before that wasn’t making you happy right? 

You want a commercial cleaning company you can trust

Vanguard Cleaning Systems of Tampa and Orlando didn’t reinvent the wheel or revolutionize the cleaning industry, but we are locally owned and operated since 2002. Our office team has over 100 years of experience in the janitorial service industry solving problems and helping.  We strongly believe that the way we respond to issues is what makes us different. 

Striving to be different when it seems like everyone is the same

It’s easy to view janitorial service companies as the same, and for the most part the cleaning services should be the same if things are done the way you expect.  The difference is in the way issues get resolved.  That’s why 100+ years of experience in dealing with issues is important, and you can count on our team to be professional, courteous, and helpful.

It can be very easy to look at all commercial cleaning services as the same with price being the only differentiator.  Many might operate in very similar ways, but how a company communicates and helps customers is the main way to standout in a good way.

Good companies stand out in good ways

We believe there are many ways to stand out and create better experiences around office cleaning. Vanguard Cleaning of Tampa & Orlando is unique because we are family owned and operated since 2002.

Month-to-month is very unique (unfortunately)

Very few janitorial service companies offer month-to-month agreements, while Vanguard Cleaning Systems of Tampa & Orlando only operates under no-contract cleaning.

Generic cleaning companies send generic cleaning quotes

Cleaning companies should be asking specific questions in order to understand your specific cleaning needs.  If you don’t think the quote you receive reflects your specific cleaning needs than you might be dealing with a generic cleaning company.  Make sure the cleaning services you sign up for specifically are designed for your office or facility.

The janitorial services industry isn’t known for differentiation, but we believe strongly that it should be, and the best way is through your communication with your cleaning company’s office staff or your independent franchise business owner.

When, NOT IF, there are problems how are they solved?

Not everyone needs or wants to know how the sausage is made but this process explanation will give you peace of mind in knowing that if you choose to work with us we have a plan and it is designed to give you the warm and fuzzies.

Proactive relationship building leads to better understanding and trust

We are big believers in establishing ourselves as helpful and responsive so communication feels smooth. If your cleaning company is slow to respond or solve your problems you likely understand what we are trying to say. When things happen that need to be corrected or improved upon you should immediately know who to contact and have confidence they will work to resolve the issue quickly.

It’s all about trust

Trust and open lines of communication are necessary in the janitorial services industry, and our goal is to have every interaction leave you feeling supported and helped.  If you trust us to fix your problems we consider that a huge success.

We’ve seen many commercial cleaning companies offering satisfaction guarantees without any other explanation or support.  What does this mean? Are they going to give you your money back?

If that guarantee was legit why do they need to lock you into an annual contract?

Vanguard Cleaning Systems of Tampa & Orlando only does month-to-month cleaning service agreements because we strongly believe we should be doing our best everyday, and if you aren’t happy you should not be stuck.  We have worked hard to select excellent independent franchise owners to work with and our experienced customer support office team is excellent at responding to and correcting issues when they come up.

With the right people and processes there is no need to trap customers in annual contracts

If we are working with high-quality independent franchise owners, and our office customer support team is providing great communication and problem solving then there is no need for long contracts.  The nature of the cleaning industry makes it difficult to trust a company claiming 100% guarantees without explanation.

Be weary of companies with guarantees and long contracts

Not all contract cleaning companies are bad and not all no-contract cleaning companies are good, but this should help guide you towards the right commercial cleaning company for you as you consider your options.