How do you differentiate janitorial services?
Anyone can provide janitorial cleaning services, but few are really great at customer service. Check us out, and see why we think we have the best customer service in the Tampa and Orlando markets.
Excellent Janitorial Customer Service Checklist
How does your current cleaning company stack up?
Asks meaningful questions to understand your needs beforehand
The quote includes a scope of work that accurately reflects your specific needs
The cleaners walk the facility before beginning to understand your needs
The cleaners provide you with contact info before beginning
The cleaners are easy to talk to
The cleaners genuinely want to make sure you are happy
You are proactively contacted to make sure you are happy
If you have an issue, you know who to call
When you reach out with an issue you get in touch quickly
Your cleaning company doesn’t get defensive
Your cleaning company responds with a plan to correct
They actually improve
They check in with you until you are happy
It begins and ends with communication
Anyone could clean a facility well, but few are going to pick up your call or solve your cleaning problem in an enjoyable way. Why is this? There either is good communication or there isn’t. There is no in-between. No one wants to deal with janitorial cleaning issues, but when they happen we think it doesn’t have to be a negative experience.
Here’s our secret sauce (step-by-step):
1) Do everything possible to understand your cleaning needs before pricing and starting to avoid surprises
2) Start on the right foot; both with the cleaning and with communication
3) When (not if) cleaning issues arise you need a quick response, a plan-to-correct, and then follow up until you are happy
4) If the process is done right, you should feel confident in knowing anything can be fixed with a quick phone call
Family owned and operated with a focus on trust and credibility
Our family grew up in Central Florida, and we love this industry. Janitorial can be tough, and it’s a lot of hard work, but our local family owned and operated business puts everything we have into being trustworthy and credible. From the cleaning businesses we choose to work with to the fact that we operate entirely on a month-to-month basis. We don’t force long annual contracts, and we think this is just one of the ways to earn your trust.
We’ve been in business 20 years and we have 99% customer retention
Month-to-month janitorial service contracts means you are never stuck in an annual contract, but it also means your business needs to be earned everyday. This is something our team takes very seriously, and it’s why we think our team is the best in Central Florida. We start by finding the best independent cleaning companies, helping them grow their cleaning businesses, and supporting them and you with our communication and expertise.
We know finding a new commercial cleaning company sucks. If you are looking for a new commercial cleaning company then you’re probably unhappy with your current cleaning company, and chances are the company before that wasn’t making you happy right?
You want a commercial cleaning company you can trust
Vanguard Cleaning Systems of Tampa and Orlando didn’t reinvent the wheel or revolutionize the cleaning industry, but we are locally owned and operated since 2002. Our office team has over 100 years of experience in the janitorial service industry solving problems and helping. We strongly believe that the way we respond to issues is what makes us different.
Striving to be different when it seems like everyone is the same
It’s easy to view janitorial service companies as the same, and for the most part the cleaning services should be the same if things are done the way you expect. The difference is in the way issues get resolved. That’s why 100+ years of experience in dealing with issues is important, and you can count on our team to be professional, courteous, and helpful.
It can be very easy to look at all commercial cleaning services as the same with price being the only differentiator. Many might operate in very similar ways, but how a company communicates and helps customers is the main way to standout in a good way.
Good companies stand out in good ways
We believe there are many ways to stand out and create better experiences around office cleaning. Vanguard Cleaning of Tampa & Orlando is unique because we are family owned and operated since 2002.
Month-to-month is very unique (unfortunately)
Very few janitorial service companies offer month-to-month agreements, while Vanguard Cleaning Systems of Tampa & Orlando only operates under no-contract cleaning.
Generic cleaning companies send generic cleaning quotes
Cleaning companies should be asking specific questions in order to understand your specific cleaning needs. If you don’t think the quote you receive reflects your specific cleaning needs than you might be dealing with a generic cleaning company. Make sure the cleaning services you sign up for specifically are designed for your office or facility.
The janitorial services industry isn’t known for differentiation, but we believe strongly that it should be, and the best way is through your communication with your cleaning company’s office staff or your independent franchise business owner.
When, NOT IF, there are problems how are they solved?
Not everyone needs or wants to know how the sausage is made but this process explanation will give you peace of mind in knowing that if you choose to work with us we have a plan and it is designed to give you the warm and fuzzies.
Proactive relationship building leads to better understanding and trust
We are big believers in establishing ourselves as helpful and responsive so communication feels smooth. If your cleaning company is slow to respond or solve your problems you likely understand what we are trying to say. When things happen that need to be corrected or improved upon you should immediately know who to contact and have confidence they will work to resolve the issue quickly.
It’s all about trust
Trust and open lines of communication are necessary in the janitorial services industry, and our goal is to have every interaction leave you feeling supported and helped. If you trust us to fix your problems we consider that a huge success.
We’ve seen many commercial cleaning companies offering satisfaction guarantees without any other explanation or support. What does this mean? Are they going to give you your money back?
If that guarantee was legit why do they need to lock you into an annual contract?
Vanguard Cleaning Systems of Tampa & Orlando only does month-to-month cleaning service agreements because we strongly believe we should be doing our best everyday, and if you aren’t happy you should not be stuck. We have worked hard to select excellent independent franchise owners to work with and our experienced customer support office team is excellent at responding to and correcting issues when they come up.
With the right people and processes there is no need to trap customers in annual contracts
If we are working with high-quality independent franchise owners, and our office customer support team is providing great communication and problem solving then there is no need for long contracts. The nature of the cleaning industry makes it difficult to trust a company claiming 100% guarantees without explanation.
Be weary of companies with guarantees and long contracts
Not all contract cleaning companies are bad and not all no-contract cleaning companies are good, but this should help guide you towards the right commercial cleaning company for you as you consider your options.
Read what our customers have to say about us
We've been using Vanguard daily for about 8 months and have not had a single complaint. We've had large requests from new-move-in clean ups down to daily maintenance of a 6000+ sq foot office building. They take care of supplies, reminding us when we need things, and are timely with messages and invoicing. They are friendly, trustworthy, and think of everything for us. Would highly recommend for anyone considering a cleaning service.
This company has really proven how professional and courteous they can be. Jesus and Paula have been a pleasure to have in the company. Not only do they do an excellent job but the are so familiar with employees here and really made a good impression on anyone. They are a pleasure to work with!
Working with VCS past 2 years. Have been flexible working with our office and adapting to our cleaning days.
Always are professional and do a great job. Customer service and results are top notch!
Vanguard has been Servicing my new office for last year. Everything has been a breeze from invoicing to the professional cleaners!! Thanks Vanguard!
Vanguard Cleaning Systems staff is the best I ever worked with and I have been in the Commercial Janitorial Business for over 20 years. They're very knowledgeable about their profession and will help you anyway they can. The training I got from Vanguard was second to none and they have various resources that will help you succeed in the Commercial Cleaning Business.
We are very pleased with the service our office receives. I think we've been with Vanguard for 3 years now. A lot of it has to do with the company's cleaning representative - Khalid. He does a very thorough job and sometimes he has to do a little more because we created a bigger mess. =) He is VERY pleasant and professional at all times and we are fond of him as A PERSON and consider him one of our co-workers (that just happens to only come once a week!). GREAT JOB KHALID and Vanguard is lucky to have you as an employee!
We have brought in a new cleaner and she is doing phenomenal. Great improvement from before. I really appreciate her efforts here. Attention to detail is on point. Easiest Service to use that I have in 10 years! They are always available and adjust TO MY NEEDS. By the way, their pricing is exceptional.
We are a small business with 24 hour days. We have had many cleaning companies over the past 35 years. I must say that this company is the best. The price was reasonable and the service is excellent. The lady which cleans our office is very detailed and we really know that she has been here. We are truly pleased with our cleaning solution!
I would recommend Vanguard Cleaning Systems to any business searching for an excellent janitorial services, because their staff are friendly, courteous and seem to get the job done right.
We've been using this company for years and have never been disappointed. Excellent service and value. Cleaning crew and company are dependable and thorough.
We have been using Vanguard for several years for our office cleaning. Our Technician, Richard does a great job and is very dependable. I really like the ongoing communication from Vanguard requesting feedback on customer satisfaction.
Great service!! Great price!!
We have been using Vanguard since February 2017. They have been very consistent and do an excellent job. They are always friendly, on time, and do what is asked! Our office is much cleaner now and we are very satisfied.
THE CLEANING CREW WE HAVE NOW IS AWESOME! WE DID HAVE SOME ISSUES WITH THE PREVIOUS CREW BUT VANGUARD WAS ABLE TO LISTEN TO OUR PROBLEMS AND FIND A BETTER SUITED CLEANING CREW TO MEET ALL OF OUR NEEDS!
Good communication, consistent quality work and competitive pricing.
We hired Vanguard to clean our medical office and they do a fantastic job! The office is spotless every morning!
Vanguard's staff treats our place of business like their own home. They are thorough and if there is a problem they fix it right away. They care about the job they are doing. They take pride in the work they have done.
The cleaning staff is reliable and friendly.
Great service, the crew does a great job communicating with our office. The Vanguard office consistently follows up with our office to ensure we are happy with our cleanings.
I've been using Vanguard since 2016. The company offers good service and they do a great job of communication and quality assurance.
Near perfect Google ranking of 4.9
We have had no issues with their cleaning services. The monthly invoices are always on time. The team is all very nice, and make a point to reach out, and are always very accessible. Also, they quoted us a great rate!"
I always dreamt about having my own cleaning business, but I was always afraid of the things that I heard about franchises. I came to Vanguard by pure coincidence. I was in a meeting with another franchise & the franchise gave me the names of their clients and I started calling these clients to see what their experience was with the franchise and a person that I called recommended me Vanguard.
Vanguard is one of the most exceptional company in cleaning. I have tried three other companies and Vanguard is one of the best! The staff are friendly,helpful and very supportive in whatever you need. The owners are down-to-earth people willing to sit with you and discuss your goals for your business.
Vanguard Cleaning System performs at the highest quality. Making sure our office is spotless clean for our patients the next day is their priority. I would definitely recommend if you are lookin for a reliable and professional cleaning company.
Glenda Escalante Glenda Escalante
Vanguard Cleaning Systems has cleaned our office building since January of 2019 and we have been very pleased with their performance. During the COVID 19 Pandemic they have been especially helpful in providing services and additional resources to ensure cleanliness.
Things started out a bit rough, but the office personnel were wonderful about working with us to get things right and find the right crew to fit out needs. Since that change everything has been awesome!
EDC Services Group
Have never had any issue, great service, responsive when we need extra services, etc. Brittney is awesome!
Thank you for your cleaning services - our office is always clean and tidy!
We have been using Vanguard for many years to clean 4 of our school campuses. Delroy is our cleaning supervisor, he always makes sure we are 100% happy with our cleaning and goes above and beyond.
Vanguard by far has been the best cleaning service we have used in the past 5 years! Wish we would have found them first!
My experience with Vanguard Cleaning has been good, they are responsible and very professional. I recommend them to all