How do you differentiate janitorial services?
Customer Service!!!
Anyone can provide janitorial cleaning services, but few are really great at customer service. Check us out, and see why we think we have the best customer service in the Tampa and Orlando markets.
Excellent Janitorial Customer Service Checklist
How does your current cleaning company stack up?
Asks meaningful questions to understand your needs beforehand
The quote includes a scope of work that accurately reflects your specific needs
The cleaners walk the facility before beginning to understand your needs
The cleaners provide you with contact info before beginning
The cleaners are easy to talk to
The cleaners genuinely want to make sure you are happy
You are proactively contacted to make sure you are happy
If you have an issue, you know who to call
When you reach out with an issue you get in touch quickly
Your cleaning company doesn’t get defensive
Your cleaning company responds with a plan to correct
They actually improve
They check in with you until you are happy
It begins and ends with communication
Anyone could clean a facility well, but few are going to pick up your call or solve your cleaning problem in an enjoyable way. Why is this? There either is good communication or there isn’t. There is no in-between. No one wants to deal with janitorial cleaning issues, but when they happen we think it doesn’t have to be a negative experience.
Here’s our secret sauce (step-by-step):
1) Do everything possible to understand your cleaning needs before pricing and starting to avoid surprises
2) Start on the right foot; both with the cleaning and with communication
3) When (not if) cleaning issues arise you need a quick response, a plan-to-correct, and then follow up until you are happy
4) If the process is done right, you should feel confident in knowing anything can be fixed with a quick phone call
Family owned and operated with a focus on trust and credibility
Our family grew up in Central Florida, and we love this industry. Janitorial can be tough, and it’s a lot of hard work, but our local family owned and operated business puts everything we have into being trustworthy and credible. From the cleaning businesses we choose to work with to the fact that we operate entirely on a month-to-month basis. We don’t force long annual contracts, and we think this is just one of the ways to earn your trust.
We’ve been in business 20 years and we have 99% customer retention
Month-to-month janitorial service contracts means you are never stuck in an annual contract, but it also means your business needs to be earned everyday. This is something our team takes very seriously, and it’s why we think our team is the best in Central Florida. We start by finding the best independent cleaning companies, helping them grow their cleaning businesses, and supporting them and you with our communication and expertise.
We know finding a new commercial cleaning company sucks. If you are looking for a new commercial cleaning company then you’re probably unhappy with your current cleaning company, and chances are the company before that wasn’t making you happy right?
You want a commercial cleaning company you can trust
Vanguard Cleaning Systems of Tampa and Orlando didn’t reinvent the wheel or revolutionize the cleaning industry, but we are locally owned and operated since 2002. Our office team has over 100 years of experience in the janitorial service industry solving problems and helping. We strongly believe that the way we respond to issues is what makes us different.
Striving to be different when it seems like everyone is the same
It’s easy to view janitorial service companies as the same, and for the most part the cleaning services should be the same if things are done the way you expect. The difference is in the way issues get resolved. That’s why 100+ years of experience in dealing with issues is important, and you can count on our team to be professional, courteous, and helpful.
It can be very easy to look at all commercial cleaning services as the same with price being the only differentiator. Many might operate in very similar ways, but how a company communicates and helps customers is the main way to standout in a good way.
Good companies stand out in good ways
We believe there are many ways to stand out and create better experiences around office cleaning. Vanguard Cleaning of Tampa & Orlando is unique because we are family owned and operated since 2002.
Month-to-month is very unique (unfortunately)
Very few janitorial service companies offer month-to-month agreements, while Vanguard Cleaning Systems of Tampa & Orlando only operates under no-contract cleaning.
Generic cleaning companies send generic cleaning quotes
Cleaning companies should be asking specific questions in order to understand your specific cleaning needs. If you don’t think the quote you receive reflects your specific cleaning needs than you might be dealing with a generic cleaning company. Make sure the cleaning services you sign up for specifically are designed for your office or facility.
The janitorial services industry isn’t known for differentiation, but we believe strongly that it should be, and the best way is through your communication with your cleaning company’s office staff or your independent franchise business owner.
When, NOT IF, there are problems how are they solved?
Not everyone needs or wants to know how the sausage is made but this process explanation will give you peace of mind in knowing that if you choose to work with us we have a plan and it is designed to give you the warm and fuzzies.
Proactive relationship building leads to better understanding and trust
We are big believers in establishing ourselves as helpful and responsive so communication feels smooth. If your cleaning company is slow to respond or solve your problems you likely understand what we are trying to say. When things happen that need to be corrected or improved upon you should immediately know who to contact and have confidence they will work to resolve the issue quickly.
It’s all about trust
Trust and open lines of communication are necessary in the janitorial services industry, and our goal is to have every interaction leave you feeling supported and helped. If you trust us to fix your problems we consider that a huge success.
We’ve seen many commercial cleaning companies offering satisfaction guarantees without any other explanation or support. What does this mean? Are they going to give you your money back?
If that guarantee was legit why do they need to lock you into an annual contract?
Vanguard Cleaning Systems of Tampa & Orlando only does month-to-month cleaning service agreements because we strongly believe we should be doing our best everyday, and if you aren’t happy you should not be stuck. We have worked hard to select excellent independent franchise owners to work with and our experienced customer support office team is excellent at responding to and correcting issues when they come up.
With the right people and processes there is no need to trap customers in annual contracts
If we are working with high-quality independent franchise owners, and our office customer support team is providing great communication and problem solving then there is no need for long contracts. The nature of the cleaning industry makes it difficult to trust a company claiming 100% guarantees without explanation.
Be weary of companies with guarantees and long contracts
Not all contract cleaning companies are bad and not all no-contract cleaning companies are good, but this should help guide you towards the right commercial cleaning company for you as you consider your options.