Starting a janitorial cleaning business can be tough
We’re here to help. We are sharing our knowledge and expertise so that you can avoid some common pitfalls on your journey to growing your cleaning business.
Read what our customers have to say about us
We've been using Vanguard daily for about 8 months and have not had a single complaint. We've had large requests from new-move-in clean ups down to daily maintenance of a 6000+ sq foot office building. They take care of supplies, reminding us when we need things, and are timely with messages and invoicing. They are friendly, trustworthy, and think of everything for us. Would highly recommend for anyone considering a cleaning service.
This company has really proven how professional and courteous they can be. Jesus and Paula have been a pleasure to have in the company. Not only do they do an excellent job but the are so familiar with employees here and really made a good impression on anyone. They are a pleasure to work with!
Working with VCS past 2 years. Have been flexible working with our office and adapting to our cleaning days.
Always are professional and do a great job. Customer service and results are top notch!
Vanguard has been Servicing my new office for last year. Everything has been a breeze from invoicing to the professional cleaners!! Thanks Vanguard!
Vanguard Cleaning Systems staff is the best I ever worked with and I have been in the Commercial Janitorial Business for over 20 years. They're very knowledgeable about their profession and will help you anyway they can. The training I got from Vanguard was second to none and they have various resources that will help you succeed in the Commercial Cleaning Business.
We are very pleased with the service our office receives. I think we've been with Vanguard for 3 years now. A lot of it has to do with the company's cleaning representative - Khalid. He does a very thorough job and sometimes he has to do a little more because we created a bigger mess. =) He is VERY pleasant and professional at all times and we are fond of him as A PERSON and consider him one of our co-workers (that just happens to only come once a week!). GREAT JOB KHALID and Vanguard is lucky to have you as an employee!
We have brought in a new cleaner and she is doing phenomenal. Great improvement from before. I really appreciate her efforts here. Attention to detail is on point. Easiest Service to use that I have in 10 years! They are always available and adjust TO MY NEEDS. By the way, their pricing is exceptional.
We are a small business with 24 hour days. We have had many cleaning companies over the past 35 years. I must say that this company is the best. The price was reasonable and the service is excellent. The lady which cleans our office is very detailed and we really know that she has been here. We are truly pleased with our cleaning solution!
I would recommend Vanguard Cleaning Systems to any business searching for an excellent janitorial services, because their staff are friendly, courteous and seem to get the job done right.
We've been using this company for years and have never been disappointed. Excellent service and value. Cleaning crew and company are dependable and thorough.
We have been using Vanguard for several years for our office cleaning. Our Technician, Richard does a great job and is very dependable. I really like the ongoing communication from Vanguard requesting feedback on customer satisfaction.
Great service!! Great price!!
We have been using Vanguard since February 2017. They have been very consistent and do an excellent job. They are always friendly, on time, and do what is asked! Our office is much cleaner now and we are very satisfied.
THE CLEANING CREW WE HAVE NOW IS AWESOME! WE DID HAVE SOME ISSUES WITH THE PREVIOUS CREW BUT VANGUARD WAS ABLE TO LISTEN TO OUR PROBLEMS AND FIND A BETTER SUITED CLEANING CREW TO MEET ALL OF OUR NEEDS!
Good communication, consistent quality work and competitive pricing.
We hired Vanguard to clean our medical office and they do a fantastic job! The office is spotless every morning!
Vanguard's staff treats our place of business like their own home. They are thorough and if there is a problem they fix it right away. They care about the job they are doing. They take pride in the work they have done.
The cleaning staff is reliable and friendly.
Great service, the crew does a great job communicating with our office. The Vanguard office consistently follows up with our office to ensure we are happy with our cleanings.
I've been using Vanguard since 2016. The company offers good service and they do a great job of communication and quality assurance.
Near perfect Google ranking of 4.9
We have had no issues with their cleaning services. The monthly invoices are always on time. The team is all very nice, and make a point to reach out, and are always very accessible. Also, they quoted us a great rate!"
I always dreamt about having my own cleaning business, but I was always afraid of the things that I heard about franchises. I came to Vanguard by pure coincidence. I was in a meeting with another franchise & the franchise gave me the names of their clients and I started calling these clients to see what their experience was with the franchise and a person that I called recommended me Vanguard.
Vanguard is one of the most exceptional company in cleaning. I have tried three other companies and Vanguard is one of the best! The staff are friendly,helpful and very supportive in whatever you need. The owners are down-to-earth people willing to sit with you and discuss your goals for your business.
Vanguard Cleaning System performs at the highest quality. Making sure our office is spotless clean for our patients the next day is their priority. I would definitely recommend if you are lookin for a reliable and professional cleaning company.
Glenda Escalante Glenda Escalante
Vanguard Cleaning Systems has cleaned our office building since January of 2019 and we have been very pleased with their performance. During the COVID 19 Pandemic they have been especially helpful in providing services and additional resources to ensure cleanliness.
Things started out a bit rough, but the office personnel were wonderful about working with us to get things right and find the right crew to fit out needs. Since that change everything has been awesome!
EDC Services Group
Have never had any issue, great service, responsive when we need extra services, etc. Brittney is awesome!
Thank you for your cleaning services - our office is always clean and tidy!
We have been using Vanguard for many years to clean 4 of our school campuses. Delroy is our cleaning supervisor, he always makes sure we are 100% happy with our cleaning and goes above and beyond.
Vanguard by far has been the best cleaning service we have used in the past 5 years! Wish we would have found them first!
My experience with Vanguard Cleaning has been good, they are responsible and very professional. I recommend them to all
It is so important to understand what’s really important in the janitorial cleaning industry. That is the customer is always right. Most people say this, but you need to live it everyday in order to keep your customers happy and sticking around.
Finding new customers is hard
It’s true everyone needs cleaning, and that is great. But it does not mean they need your cleaning. Most customers are being approached by dozens of cleaning companies so you need to stand out amongst your competitors.
Build trust through positive communication
If you introduce yourself as positive and helpful you are already on the right track. You need to demonstrate that you are there to help them and fix issues. Never argue. If you and the customer both agree to the details of the service there should never be an issue you can’t resolve peacefully.
Always be quick to help
No matter how hard you work to prevent issues, there will still be issues. Issues are a great opportunity to build trust with your customers. When they see you quickly respond and solve their issue they begin to rely on you more. Don’t be afraid of cleaning issues or complaints, use them as a trust building moment.
Finding new janitorial cleaning customers can be very difficult, so here are a few tips and best practices to help you grow your business.
Referrals from happy customers
If you are doing a great job cleaning for your current customers and you have excellent communication it is a great idea to ask for referrals. They aren’t going to send you new customers every day, but by simply asking, you get them thinking about it more often.
Cold calling companies to offer your service
This seems like a very tough process, and it is, but most of the big cleaning companies have several people doing this for them in every major city. If you want to offer your services to companies you have never spoken to; old fashioned cold-calling can find new customers.
Promote your services on social media
Creating engaging social media accounts where you discuss your services and how you help your customers is a great way to get in front of new customers. Not everyone is going to be interested, but when the time is right they will think of you if your content is helpful and clear.
Send flyers and marketing materials in the mail
There are hundreds of great ways to market your company and your services through the mail. You can target schools or medical facilities and have contact info on the materials so they will call you if they are interested.
Not one thing will change your life, but if you get a smart plan with all of these fundamentals in place you can grow your business very well. Put a plan in place that works for you, your budget, and the time you have available. If you have any other questions ask us how we help growing cleaning companies find new customers all over Tampa and Orlando areas.
After you gain momentum you can see how good it is owning your own janitorial cleaning business. So what is the best way to grow your business? Here are a few places we would suggest you consider to help you grow.
Add new services like floor cleaning
If you can purchase floor machines like auto scrubbers or walk-behinds you are going to stand out from the crowd. Being able to offer floor cleaning to your customers is going to do wonders for how long customers stay with you, and it adds more revenue streams once you get good at it.
Learn how to hire and manage more employees
Most cleaning companies start with just themselves and maybe one or two close friends or family members. While this core team is crucial to your success you will need to learn how to hire and manage other employees to grow your business. These skills seem basic and are often overlooked, but they are incredibly difficult and costly if you do not know what you’re doing.
Purchase machines and learn how to do floor work. And gain new skills like hiring and managing. These are excellent ideas to start growing your cleaning business, and we offer support and guidance just like this to our franchisees. Let us know if you would like to learn more.