How to start with excellent customer service for office cleaning customers
Everyone is happy and there are no bad feelings when a relationship begins between a new customer and a new office cleaning company. So how do some of these working relationships end up so negative? Hopefully these tips get you started on the right path.
First impressions are huge
When your new customer schedules time to meet with you and show you their facility, they expect several things. They expect you to be there on time, establish good communication, and for you to present yourself as capable of cleaning their facility.
That first meeting teaches your customers how to think about you
If you show up late and you act surprised about the building or cleaning requirements the customer will think you are unprofessional and unprepared to handle their cleaning needs.
Small things make a big impact
Simply showing up 5 minutes early and having a business card with several ways to reach you will earn a lot of trust. If you are familiar with the unique cleaning needs of the facility you are walking into, and you come with specific questions you are going to look great in front of your new customer.
Tell your new customer what they can expect from you
Proudly and boldly let your customers know their happiness is important to you. If you say “I will treat your building like it is my own, and if you need anything just let me know” you are telling your customer you care about your work and will be helpful. On the other hand if you seem annoyed by the difficulty of the work and you don’t demonstrate a willingness to be responsive to their communication you are telling your customer that you are difficult to talk to.
Great customer service begins with trust
Every interaction and conversion is a chance to earn trust. Take advantage of these opportunities and you will be starting a long and happy working relationship.