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How to start a janitorial cleaning company
How to start a janitorial cleaning company
It is so important to understand what’s really important in the janitorial cleaning industry. That is the customer is always right. Most people say this, but you need to live it everyday in order to keep your customers happy and sticking around.
Finding new customers is hard
It’s true everyone needs cleaning, and that is great. But it does not mean they need your cleaning. Most customers are being approached by dozens of cleaning companies so you need to stand out amongst your competitors.
Build trust through positive communication
If you introduce yourself as positive and helpful you are already on the right track. You need to demonstrate that you are there to help them and fix issues. Never argue. If you and the customer both agree to the details of the service there should never be an issue you can’t resolve peacefully.
Always be quick to help
No matter how hard you work to prevent issues, there will still be issues. Issues are a great opportunity to build trust with your customers. When they see you quickly respond and solve their issue they begin to rely on you more. Don’t be afraid of cleaning issues or complaints, use them as a trust building moment.