What type of cleaning company do you have?
If you have been responsible for managing office cleaning services in your company you have probably dealt with a few types of cleaning companies. Usually an employee based company, sub-contractor, or independently owned janitorial franchising business. What the heck is an independently owned janitorial franchising business?
You might be saying I just need my office cleaned, so are you the one who is going to do that or not?
The commercial cleaning industry has many types of business models, and it’s important to know who you are working with. Employee based companies are not inherently good or bad, but one drawback you should consider is that oftentimes your pricing reflects a competitive quote and the employees doing the cleaning might not feel properly incentivized to provide great service.
It has to make sense financially for the people doing the cleaning
Sometimes the money that gets into the actual cleaning person’s hands is not enough to create loyalty or dedication to the quality of the cleaning services. When you have an independently owned franchise business owner they should be much more interested in providing high quality work to keep you as a happy customer.
Business owners typically care about their customers more than minimum wage employees
When you have a franchise owner who invested a good amount of money into their business they are much more likely to want to provide great cleaning service. They feel the pain when they lose a customer compared to an employee who can just pick up and find another job cleaning somewhere else without consequence. When you put this concept on top of month-to-month agreements you can see the benefits of a franchising business model that never traps you in a contract.